Returns - Pump Upgrades
Returns on pump upgrades are not accepted. We will warrantee our work and stand by the upgrade but issues that may have been pre-existing to the pump (governor issues) or installation issues are outside of the scope of our pump upgrades. Naturally we will do everything in our power to get you up and running but we are limited in our ability to do this remotely. Damage due to shipping that is reported 30 days after shipping is not covered due to carrier insurance timeframes.
Returns - All Other Items
Due to customers using BenzForce as a buy and try source, we can no longer accept returns. Please be sure you know what you are buying prior to purchasing it. In some cases, arrangements may be made in advance of checkout between BenzForce and the customer allowing a return in the event the part does not meet expectations but these are rare instances that must be documented in the order prior to check out.
Shipping
BenzForce cannot provide status information on most USPS International orders. USPS is the United States Postal Service and only operates in the United States of America. When an item ships, the package is handed off to the foreign postal delivery service and in most cases, tracking updates for packages are not always relayed back to the USPS this is dependent on the country its shipped to. This shows as the end of tracking on the link sent for the order, usually in Chicago, IL. Because the package has been handed to a foreign entity, we cannot intervene, get information or additional information. USPS is the riskiest and lowest option and BenzForce is not responsible for lost, missing or delayed packages sent via this method. We have had packages sent to Australia take over 30 days to deliver.
We have had some luck finding additional tracking information through https://parcelsapp.com/. Just enter the USPS tracking number. It is also important to understand that parcels do not travel on weekends or holidays in the USA.
Buyer is responsible for all import taxes, duties and fees.